shentongroup, the specialist supplier of power generation and energy support systems, has provided Ideal Shopping Direct, a leading home shopping retailer, with a rental generator solution to ensure power continuity during reconnection shutdown.
Following a major power failure at its sub-station, Ideal Shopping Direct had to stop broadcasting for several hours whilst its power provider, UK Power Networks, organised for a 1200kVA standby generator to be brought in to run its Peterborough based headquarters.
Michael Blissett, Senior Facilities Manager at Ideal Shopping Direct was aware that when the generator was shut down there would be a break in power during transfer from the generator to the mains electricity. When the time came for the company to reconnect to mains power, he wanted to ensure that there would be no break in electrical continuity thereby causing its four shopping channels to go off air.
Already familiar with shentongroup and its reputation for fast response times, customer service and engineering expertise, Ideal Shopping Direct asked the company to provide it with a reconnection shutdown strategy to ensure business continuity. With depots located throughout the UK, shentongroup was able to put together a plan whereby a standby generator and engineer would be sent to site within three hours of receiving the call to say that the sub-station had been repaired and that mains power could be reconnected.
The standby generator sent to Ideal Shopping Direct by shentongroup, was fitted with a hi-tech electronic control Generator Transfer Panel (AMF). The standby generator took over the load from the temporary generator and then managed the switch over using full mains synchronization so that there was no-break in power during the changeover.
“shentongroup and in particular its Rental Division gave us tremendous support during a very difficult time”, said Michael Blissett, Senior Facilities Manager at Ideal Shopping Direct. “The company showed a very high level of Customer Service which instilled confidence from the first point of contact through to completion.”
”I have no hesitation in recommending shentongroup whose personal approach and assurance were combined with the knowledge that it had the expertise and equipment to deliver”, concluded Michael Blissett. “These high service levels were continued through to their on-site staff.”
shentongroup offers a wide range of generators for rent ranging from 10kVA to 2MVA, or greater, with options for parallel or dual standby operation. The company has a nationwide network of generators and support structures that enable it to respond rapidly to power requirements. All diesel generators, of whatever size, are delivered and installed by a fully factory trained engineer.